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Applying TOC to (government) services
by
Hans Steenporte
This presentation shows the elements of TOC that can be applied to specific segments: public services, professional services, IT services, banking/insurance, healthcare services. Hans shows the diferences in terminology between the manufacturing and service environment, and then goes into the specific elements that have to be implemented to significantly improve the service environments in contrast with the traditional "production" ones.
Produced by Goldratt Marketing
Duration: 46 min
My playlist
Event
- TOC Practitioners Alliance
Level of
knowledge
- Advanced
Topics:
- Operations/Production
Industries:
- Public sector
- Services
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