TOC in Government: Challenges and Opportunities
Utah Department of Work Services
by Kristen Cox
Government has a tendency to be inefficient and use processes that do not bring results needed. It faces unique challenges in requirements, compliance activities, stakeholders. This presentation is about the opportunities that exist from applying TOC in government. The Utah Department of Workforce Services has been involved with TOC for two years and has achieved amazing success. Listen as Utah's Executive Director shares the unique insights on how government can take advantage of TOC, specifically how to use the TOC Thinking tools and principles such as Supply Chain and Distribution and translate them into government environment. How to engage an enormous organization that has diverse requirements, and how to get them to embrace simplicity? How to stay focused as an organization when there are pulls from every direction... local legislature, federal officials, multiple stakeholders. Includes goals, lessons learned, and new opportunities.
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