TOC in Services: Services Management (Chapter 28 of the Theory of Constraints Handbook)Boaz Ronen and Shimeon Pass
Level of TOC knowledge acquired:Advanced and Intermediate
Application:Five Focusing Steps
This is an individual chapter of Theory of Constraints Handbook. The purposes of this chapter are to: Briefly describe the evolution of TOC services management concepts and tools describing their advantages over the previous concepts and tools and also their limitations.
Survey and classify the pertinent theory of constraint services management literature, identifying its contributions to the field and its limitations. Identify the need for future research in TOC to services management.
- Survey of Service Organizations TOC Literature
- Brief Assessment of Service Management
- TOC Concepts and Tools for Service Organizations
- How to Implement the Change?
- The Remaining Chapters in This Section
Comprehensive coverage of the Theory of Constraints
Complete Table of contents of the Theory of Constraints Handbook
- I: What is TOC?
- II: Critical Chain Project Management
- III: DBR, Buffer Management, and Distribution
- IV: Performance Measures
- V: Strategy, Marketing, and Sales
- VI: Thinking Processes
- VII: TOC in Services
- VIII: TOC in Complex Environments
- Theory of Constraints in Complex Organizations
- Applications of Strategy and Tactics Trees in Organizations
- Complex Environments
- Combining Lean, Six Sigma, and the Theory of Constraints to Achieve Breakthrough Performance
- Using TOC in Complex Systems
- Theory of Constraints for Personal Productivity/Dilemmas
- IX: Summary
About the Authors:
James F. Cox III, Ph.D, CFPIM, CIRM, holds TOCICO certifications in all disciplines. He is a Jonah's Jonah, Professor Emeritus, and was the Robert O. Arnold Professor of Business in the Terry College of Business at the University of Georgia. Dr. Cox has written three books on TOC.
John Schleier holds TOCICO certifications in all disciplines. He was President and Chief Operating Officer of the Mortgage Services Division of Alltel, Inc., Executive Vice President of Computer Power, Inc., and Director of Office Systems and Data Delivery for IBM.